We are looking for an Invoicing Team Leader to join our Finance Operations Team. This is a permanent position based in Manchester.

Our Finance Operations team is currently undergoing significant change as we look to deliver a more efficient and effective service to our internal and external clients. We are looking for someone who has experienced 'what good looks like' and is able to bring knowledge of best practices to improve some outdated and complex processes, and guide the development of systems to support the function.

DWF is a global legal business providing high quality legal services across legal advice and managed services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

You will be working in a finance team led by an award-winning CFO and an award-winning Transformation Leader, and you will have the opportunity to learn from the best.

This is a unique opportunity to join an environment where you will be given the chance to innovate and demonstrate your ability to deliver a step-change in quality.

• Day to day leadership responsibilities for the Invoicing team, including monitor objectives for direct reports, and embedding and maintaining a high performance culture ensuring that objective setting cascades to all team members 
• To allocate roles and responsibilities across the team, ensuring that the utilisation of skills and expertise is maximised using best practice workforce management principles
• Take ownership of queries raised and see through to resolution, including the management of Invoicing Queries mailbox, ensuring team SLAs are met
• Standardise, simplify and automate complex billing processes, and look for opportunities to simplify the user experience for lawyers
• Strong working knowledge across all clients so you are able to support your team with Invoicing activity when required
• Deliver and promote a world class customer service culture

Core skills and experience required:

• Ability to motivate and improve the performance of team members through strong communication
• Ability to navigate a complex stakeholder environment
• Knowledge of best practice billing processes
• Solutions-oriented mind-set, innovative and able to come up 'outside the box' solutions
• Detail oriented approach with significant emphasis on achieving a high quality of work
• A confident user of Microsoft Excel to intermediate level

In addition, the following skills and experiences are beneficial, but not essential:

• Previous law firm experience, with knowledge of SRA Accounts Rules and VAT 
• Previous experience in a high volume/ shared services type environment

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. When you join us, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. 

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. For more details follow this link: https://www.cleartalents.com/apply/allroles 

In the event that external support is required to fill a vacancy, the role will be shared exclusively with select agencies from our Preferred Supplier List. We request recruitment agencies not to send unsolicited candidate submissions to DWF, no fees will be applicable.

To formally express your interest and submit your application, kindly use the link provided below. For any further inquiries or to obtain additional information, please do not hesitate to reach out to Ciara Limmer at ciara.limmer@dwf.law